PaperOffice AI Mailing
Swift. Robust. Expansive. Transform your support team from an expense into a value powerhouse with our unparalleled collaborative AI mailing
FEATURES TO HELP YOU SCALE
Every support conversation has the potential to create loyal customers. With our team Inbox, you can do exactly that—delivering the types of experiences that lead to greater loyalty and growth.
Collaborate better as a team with our future-forward interface, streamlined workflows, and smart automation that allow your agents to connect with customers from the same Inbox.
House all your communication channels in a single Inbox so your agents can frictionlessly resolve customer issues with messaging, chatbots, 1:1 support, and more.
Leverage the rich data your support team collects, from one-time interruptions to common issues, improving your customers’ overall experience.
APPS AND INTEGRATIONS
Take more action with your tech stack
The Inbox connects you to tons of pre-built integrations like Jira, Salesforce, Stripe, and Slack so your support team can access vital customer info without leaving Intercom. It’s the seamless addition to your tech stack you didn’t know you needed.
FEATURES FOR TEAMS
An Inbox like you’ve never seen before
CUSTOMER DATA
The key to compelling support—context
We designed this Inbox to give your team the rich audience context and segmentation features you need to make each and every customer feel like you really know them.
WORKFLOWS AND AUTOMATION
Features we wouldn’t let you go without
Our Inbox has all the mission critical features support teams like yours need to organize their workloads, collaborate with teammates, and reach more customers more efficiently.
Our Inbox the all-in-one help desk for your support team to resolve tickets that require more context and collaboration.
Save time composing answers to common questions with canned, personalized responses.
Prioritize urgent conversations, VIP customers, time-based targets, performance goals, and more.
Automate 4x more manual tasks, like conversation routing, with much less effort.
Keep response times fast, even as your customer base grows.
Give your customers 24/7 access to help articles so they can find answers even when you’re offline.
MANAGEMENT TOOLS
Manage teams of any size
Manager views
Get a high-level view of the conversations your agents are having with a special Inbox view tailored to your team goals.
Reporting
Track your support team’s impact with our easy-to-use agent reports, and discover new ways to manage and improve overall performance.
Real-time dashboard
Monitor current support volume, team capacity, and key KPIs so you can make real-time adjustments and allocate resources effectively.
Premier Services
Set up the Inbox yourself, or let a team of Intercom experts train and onboard your support team with exclusive, white-glove services.
“The thing I noticed the most about the Inbox is the speed. Plus, it makes it clear where to focus. This design is next level—and critical for a fast-paced company like ours.”
Jay Dysart, CEO
