AI Help Desk
Your Help Desk needs an upgrade
Connect your Inbox, Tickets, and Help Center into one central, AI-enhanced workspace - so you can get more done, faster.
AI Help Desk
Connect your Inbox, Tickets, and Help Center into one central, AI-enhanced workspace - so you can get more done, faster.
Inbox
Maximize productivity with the fastest shared Inbox
Our shared Inbox is AI-enhanced and designed for speed and efficiency—so your team can work smarter and collaborate faster.
Expand replies, rephrase answers, change tone, or customize prompts with AI assist.
Conversations via email, WhatsApp, live chat, phone, and social all route directly to your Inbox.
A fully configurable, keyboard-first workspace lets your team work exactly the way they want.
Tickets
Better ticketing for your team and your customers
Resolve complex issues quickly with tickets optimized for team collaboration and real-time customer updates.
Convert a conversation to a ticket, send forms, and automatically share real-time updates with your customers via chat and email.
Assign tickets to back-office teams and ensure everyone has the context they need to collaborate more efficiently.
Share updates and resolve issues impacting many users with a single ticket.
Help Center
Help your customers help themselves
Easily connect your Help Center across the whole platform—so customers can find the most accurate answers when and where they need them.
Effortlessly add images, videos, call-to-action buttons, and interactive guides to your articles.
Keep your Help Center on brand and manage multiple Help Centers from a single workspace with easy-to-use customization tools.
Deliver in-context help by connecting your Help Center to Fin, your website, mobile app, in-product messages, chat, and more.
Features
Everything else you need to get more done faster
From live chat and WhatsApp to email and phone, all channels are easily accessible from the Inbox.
Use our visual builder to automate your team’s workload with assignment rules, SLAs, time-saving bots, and more.
Real-time dashboards and monitoring views make it easy to take action and optimize your team’s performance.
“The thing I noticed the most about the Inbox is the speed. Plus, it makes it clear where to focus. This design is next level—and critical for a fast-paced company like ours.”
Customer Support Lead at Wolt
“Intercom’s Inbox gives our team the necessary workflows to quickly solve customer issues. Our first-response time has decreased to under two minutes!”
Head of Support at Pantheon
