Proactive tasks

Give customers the support they need, before they need it

Onboard, educate, and notify your customers with in-context, automated messages cutting support volume and keeping customers happy.

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Reduce your support volume

Resolve customer issues before they reach out by giving them the information they need about your product or any known issues.

Set your customers up for success

Make a great first impression and reduce the number of questions your team gets during onboarding and setup.

Get started in minutes

Leverage no-code tools and pre-built templates for popular use cases—from onboarding new customers to notifying them of outages.

ONBOARDING AND EDUCATION

Keep new users in your product and out of your Inbox

New users need the most help. Guide them through your website or app with automated product education.

Product Tours

Make it easy for new users to get started with automated, interactive onboarding. Code-free and simple to set up.

Checklists

Send users contextual and personalized task lists in Messenger to set them up for success.

Mobile Carousels

Highlight the best parts of your mobile app with simple-to-create, fully customizable screens.

Tooltips

Point out features and provide in-context help for customers where they might get stuck.

OUTBOUND MESSAGES

The right message right when it matters

Cut support volume by informing customers when issues arise with the largest selection of messages:

✓ In-product messages

✓ Email

✓ Mobile push

✓ Chatbots

✓ Banners

✓ Surveys

✓ SMS

SERIES

Build powerful automated support experiences with Series

Create cohesive targeted message sequences across channels with a no-code visual builder.

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Omnichannel communication

Easily send sequential messages across Product Tours, in-app messages, bots, email, and more.

Precise targeting

Target users based on who they are and how they engage with your product and messages.

Powerful reporting

Optimize support journeys with insights about how customers interact with your messages.

“The thing I noticed the most about the Inbox is the speed. Plus, it makes it clear where to focus. This design is next level—and critical for a fast-paced company like ours.”

Pelle Blarke

Customer Support Lead at Wolt

“Intercom’s Inbox gives our team the necessary workflows to quickly solve customer issues. Our first-response time has decreased to under two minutes!”

Shak Hossain

Head of Support at Pantheon

Get ahead of your support volume